Refund policy
A.MP / A MALES PERSPECTIVE — RETURNS & REFUND POLICY
Delivery
Our estimated delivery timeframe is 3–10 business days. Business days exclude weekends and UK bank holidays.
Delivery times are estimates and may occasionally be affected by courier delays, busy periods or circumstances outside our control. Tracking information will be provided where available.
14-Day Returns
A.MP | RETURNS & REFUND POLICY
A.MP — A MALES PERSPECTIVE
Wear the Mindset.
At A.MP, we take pride in delivering quality clothing and accessories. We want our customers to shop with confidence and understand their rights when requesting a return, exchange or refund.
This policy applies to purchases made through www.amalesperspective.uk and is subject to applicable UK consumer law.
1. Our 14-Day Return Policy
For eligible online purchases, customers have 14 calendar days from the day after receiving their order to notify us that they wish to cancel their purchase.
To request a cancellation or return, please email:
info@amalesperspective.uk
Include your order number, the item you wish to return and your request.
Once you have notified us of cancellation, you have a further 14 calendar days to send the item back.
We will provide the appropriate return address and instructions by email.
Please contact us before posting any returns.
Your statutory cancellation rights remain valid even if you have not received a response from us.
2. Return Conditions
For change-of-mind returns, we ask that items are returned:
- Unworn, apart from reasonable fitting or inspection.
- Unwashed and free from unnecessary damage.
- With original tags and packaging where reasonably possible.
- With proof of purchase or the relevant order number.
Customers may inspect or try on clothing as they reasonably would in a physical shop.
If an item has been handled beyond what is necessary to establish its nature, characteristics and functioning, we may make a lawful deduction from the refund to reflect any reduction in value.
3. Sale and Discounted Items
Items purchased during promotions, clearance events or with discount codes are subject to the same statutory consumer rights as full-price products.
Eligible online sale purchases can be cancelled within the statutory 14-day cancellation period.
Outside statutory cancellation rights, we do not offer additional discretionary change-of-mind returns on sale or clearance items.
This does not affect your legal rights if an item is faulty, damaged or not as described.
4. Print-on-Demand and Personalised Products
Some A.MP products are manufactured or printed after an order is placed.
Standard clothing produced on demand is not automatically exempt from statutory cancellation rights simply because it is made after purchase.
However, products genuinely made to an individual customer’s specifications or clearly personalised may be exempt from change-of-mind cancellation rights where permitted by law.
This may include products featuring customer-requested names, photographs or bespoke designs.
These exclusions do not affect statutory rights relating to faulty or misdescribed goods.
5. Return Instructions
Customers must contact our support team to obtain return instructions and the appropriate return address.
Email: info@amalesperspective.uk
Please provide your order number and details of the item.
Do not return products to an address found on packaging without first contacting us, as the correct return destination may differ.
Customers exercising their statutory cancellation rights do not need our permission to cancel, and delays in our response will not invalidate a cancellation made within the legal timeframe.
6. Return Postage
For change-of-mind returns, customers are responsible for return postage costs, provided this was disclosed before purchase.
We recommend using a tracked delivery service and keeping proof of postage.
Where goods are faulty, damaged, misdescribed or incorrectly supplied, A.MP will meet reasonable return costs where required by law.
7. Refund Processing
Once we receive your returned goods, we will inspect them and confirm the refund outcome.
For statutory cancellations, refunds will be processed within 14 days of receiving the returned goods, or receiving satisfactory evidence that they have been sent back, whichever is earlier.
Where legally required, refunds will include the original standard delivery charge for a fully cancelled order.
Additional charges for premium or express delivery are generally non-refundable beyond the standard delivery cost.
Refunds will be issued to the original payment method unless otherwise agreed.
Your bank or payment provider may take additional time to display the refund.
8. Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, not as described or incorrect, please contact us as soon as possible.
Email: info@amalesperspective.uk
Please include your order number, a description of the issue and photographs where helpful.
Under the Consumer Rights Act 2015, customers have statutory remedies for goods that do not meet legal requirements, including a short-term right to reject qualifying faulty goods within 30 days.
Other repair, replacement, price reduction or refund rights may apply after that period.
Nothing in this policy limits those rights.
9. Exchanges
If you have ordered the wrong size or would prefer another colour, please email us.
Exchanges depend on product availability and the circumstances of the request.
Where an exchange cannot be arranged, eligible customers may cancel and return their order within the applicable legal period and place a new order.
10. Non-Returnable Items
Certain products may be excluded from change-of-mind returns where UK law permits, including:
- Genuinely personalised or bespoke products.
- Certain sealed hygiene-sensitive products after their seal has been broken.
- Other products covered by a specific statutory cancellation exemption.
These exclusions do not remove your rights if goods are faulty, damaged or not as described.
11. Delivery Information
Our estimated delivery timeframe is 3–10 business days, unless otherwise stated on the relevant product page or at checkout.
Delivery estimates may be affected by production times, courier delays, busy periods or circumstances beyond our reasonable control.
Your statutory delivery rights remain unaffected.
12. Contact Information
For all cancellation, return, exchange and refund enquiries:
A.MP — A MALES PERSPECTIVE
Email: info@amalesperspective.uk
Website: www.amalesperspective.uk
Customers should email us to obtain the correct return address and instructions.
13. Your Consumer Rights
This policy does not exclude, restrict or replace any statutory rights provided under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Where statutory consumer rights provide greater protection than this policy, those rights will apply.
A.MP - Wear the Mindset.